The Indian Travel Industry is growing in leaps & bounds. The potential of both outbound and inbound markets in India is far greater than current actuality. The growth of the travel Industry has given rise to a proliferation of a significant number of travel solution providers servicing the country. The fact of the matter is that:
- The Travel sector is one of the fastest growing industry segments; with revenues in India expected to surpass $2 billion by the end of 2008.
- The average annual growth rate of Domestic & International Travel has been more than 10 percent year on year since 2000.
- Many Corporate and Leisure travelers still prefer to use the services of a travel agent with approximately 60% of air ticket bookings & 20% to 30% of hotel room bookings made through travel agents. The need to be competitive and differentiated is greater than ever!
Travel Portals:
Travel companies today are not just about booking tickets on behalf of clients. They have evolved into true value added services organizations, combining a host of solutions such as:
- Travel advice services
- Visa facilitation services
- Insurance Services
- Foreign Exchange services
- Hotel Booking Services
- Vehicle Reservation services
- Packaging & Shifting services
By nature, travelers are constantly on the move. So the challenge is to keep in touch with your customers in direct relation to each of the services provided. Starting from the confirmation of booking to product and service recommendations; all areas may now be communicated to your clients faster and more cost effectively by using the simplicity of SMS.
- Travel Advice & Services - Provide specific advice and offers to customers rapidly and cost effectively; and while they are on the move. This is a proactive way of up-selling products and services directly to your clients and for keeping them informed no matter where they are at any given point in time.
- Visa and Foreign Exchange Services – Updates, recommendations, confirmations. Rapid time to market and extremely cost effective.
- Hotel and Vehicle Reservations – Booking confirmations, cancellations, recommendations and cross promotion of associated services.
- Customer Relationship Management -Welcome and Greeting messages to clients anywhere in the world. Special promotions in direct relation to their location. Imagine being able to welcome a client to their holiday destination the minute they turn on their phone after departing the plane; and then offering them a deal on a local tour or hotel etc?
Our Intelligent Pull SMS functionality will allow you to know your client response through received messages instantly; and campaigns that are not achieving an adequate response may be stopped immediately and restructured accordingly. Fact is, SMS allows you to contact 000’s of your clients in minutes if necessary; but you are still in full control. Outbound campaign messages are fully flexible and customizable to make full use of internal data base information relating to your clients.
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